Find quick answers to the most common questions about orders, shipping, returns, refunds, and customer support.
Use this section to get clear information before reaching out to our team—we’ve covered the details most customers ask about.
If your item is damaged or incorrect, contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or refund.
To request a refund, contact Ecometma Ltd support with your order details. Once approved and received, refunds are processed within 5–10 working days.
UK standard delivery typically takes 3–5 working days, while express delivery arrives within 1–2 working days. International delivery times may vary depending on location.
Yes, once your order is dispatched, you will receive a tracking number (where applicable) to monitor your delivery status.
You can return items within 14 days of receiving your order, provided they are unused, unopened, and in original packaging.